To ensure that our customers continue to enjoy the benefits of low cost and low carbon energy well into the future, Optimal provide nationwide service and support through our network of factory certified ASP’s (Authorised Service Personnel) . We understand our customers require a partner to deliver long term reliable support so they can get on with managing their business.
Lifetime service guarantee
Unique to the Capstone Turbine range, Optimal provide the fully comprehensive Factory Protection Plan – backed by Capstone. By fixing all service and repair costs for up to an incredible 80,000 hours, we can provide complete peace of mind and no surprises for the life of any project. Plans can be tailored to each customer’s unique requirements.
Service Resources
Our ASP network is located across both capital cities and regional centres to ensure minimal disruption and timely support when needed. Our headquarters in Melbourne includes ASP training centre, warehousing and turbine overhaul facility.
A comprehensive spare parts inventory is maintained across multiple depots throughout Australia, New Zealand and the Pacific to enable rapid response.
24/7 online monitoring
Optimal have developed the MyCapstoneFleet advanced remote monitoring, diagnostics and predictive maintenance platform over a secure communications network. MyCapstoneFleet provides performance and operational trend data, service notifications & alarms, as well as booking scheduled maintenance visits with Optimal technicians.